Terms & Conditions for Online and Live Streaming Courses

Effective date: January 2025

Thank you for booking your Drummond Health & Fitness Education Academy (Drummond Education) training course. Please read our terms and conditions so that we may confirm your resources for the course and complete the booking. Please acknowledge that you have read the terms and conditions by signing this e-form.

 

Non-Refundable Deposit

A 1/3 (third) of the full course fee is a non-refundable deposit at the time of booking. This cannot be refunded once we have registered your place.

In accordance with your consumer rights, you have the right to cancel your order prior to the course materials being received. You can also cancel within a 14 day cooling-off period from when you receive the course materials if the course materials have not been accessed online. Once you access your course materials online we will be unable to cancel the order. All cancellation requests must be made in writing.

If you decide to cancel a Course within the 14 day cooling-off period, and you have not accessed the online material, we will process the refund as soon as possible once and, in any case, within 14 days of the day you have given notice of your cancellation.

In this case, we will refund all of the course fees that have been paid excluding the non-refundable deposit.

Please Note: Refunds or Cancellations cannot be offered outside of the stated refund policy. There are no exceptions to the above returns policy as once the period has lapsed or materials have been accessed, then fees such as registration need to be paid and cancellations will not be accepted.

 

Deferment of Live Streaming Course Dates

If your course contains any live streaming dates, and any problems should arise preventing you from attending the live streaming of a course or module date, you may be able to defer to another course or module date. We will do our utmost to accommodate any changes. Deferment of course dates within 5 working days of a course, may incur an administration fee of £50. If deferring within 2 working days of the course or module the full course or module fee may be payable to re-schedule if that rescheduling affects the course delivery. If by deferring one module date of a course, the rest of the module dates for that course are affected, a fee will be applied for each module date of that course. As we cannot judge one person’s reason greater than another, this fee will be applied without exception unless a medical note is provided.

 

Live Streaming Course Dates Change

From time to time it may be necessary for Drummond to change the live streaming course dates due to circumstances beyond their control. Drummond reserve the right to change the course dates, with full consultation with you and transfer your attendance to new agreed dates.

 

Deferment of Assessment Dates

If problems should arise preventing you from attending an assessment day, you may be able to defer to another assessment date. Deferment of assessment days within 14 working days will incur an administration fee of £50. If deferring within 5 working days of the assessment day, £100 fee is payable to re-schedule. If problems arise that prevent you from attending with less than 24 hours notice, a re-assessment fee of £150 will be applied.

 

Transfer of Course Places

Places are non-transferable in most instances but in exceptional circumstances, subject to the awarding organisation’s procedures and a £95-£195 administration fee, you may be able to transfer your place to another person. Transfers must be agreed and confirmed by Drummond Education prior to the course commencement. All resources must be transferred by the original payee, to the transferee, at their cost.

Interest free payment plans are available with an administration fee. If paying by a deposit and two instalments the fee is £30. If paying by deposit and 4 instalments the fee is £50. If paying by deposit and 9 instalments the fee is £100. Further instalments can be negotiated on an individual basis.

If you cannot make an instalment payment on or by the due date you can make further arrangements by emailing [email protected] or by telephone on 0203 326 3009. We are here to help. If you agree a new instalment date no fees are payable. If an instalment payment is in default more than 5 working days, without contact between yourself and Drummond Education there is a £30 administration charge applied to your account. The administration charge is deducted from any further instalment payments in the first instance. If two instalments are missed consecutively the instalment plan is considered to have failed and the full course fee becomes payable. Remember we are flexible so just call us and we can change the arrangement.

Awarding Organisation certificates will only be released when all course fees have been paid in full. This will not affect you being qualified as you will be qualified from the date of passing your course in full. Your Drummond Education certificate isevidence that you are qualified to teach.

 

Course Registration Expiry

Under normal circumstances the course registration is valid for one year from the date of booking. This may be extended to a maximum of 18 months in particular circumstances, by written request. The written request must be made before the expiration of the 12 month registration period.

 

Re-Registration Fees

CPD Workshops

CPD workshop registration fees are between £75-£150 depending on the course or module

 

Level 2

Level 2 – Assessment and online materials, downloadable resources = £185

Level 2 – Assessment, online, downloadable resources & live stream £295

 

Level 3/4

Level 3/4 – Assessment Only = £185

Level 3/4 – Assessment, online materials, downloadable resources = £245- £295

Level 3/4 – Assessment, online, downloadable resources & live stream

 

Non-Attendance

A Cancellation Charge of the full course or module fee will be applied if you fail to attend your booked live streaming course without prior notice to Drummond Education. Please note that a minimum number of candidates are required for each course and as such Drummond reserves the right to cancel or change course or module dates at short notice. In the unlikely event that a course or module is cancelled, candidates will be transferred to the next available course date.

 

Contact Us

If you have any questions, concerns or complaints about these Terms & Conditions, please contact us: